UNITED KINGDOM
What delivery options do I have?
Your delivery options vary depending on your location. Customers in UK, Scotland and Wales can choose between Standard Home Delivery and Express Delivery.
Standard Home Delivery (£4 / Free over £100):
London Pickup Location (Free):
Select Pick Up at London Location as the delivery option at the checkout. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the proof of email as well as their own ID.
How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.
Where does Cave deliver?
We deliver all across the UK including Wales and Scotland.
Online shopping outside the country of residence
If you would like to order something while you are abroad, change the shipping country to match your current location and provide a local delivery address.
Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Cave. Please contact us if this occurs.
INTERNATIONAL CUSTOMERS
FREE Standard delivery on orders over £150
Delivery cost: £20-40
Delivery time: 3-11 working days
For European & USA we use Royal Mail International. For the rest of the world our standard charge is £15.00 and delivered in 5-7 working days.
DUTIES & TAXES
Most destinations are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price.
The following regions are sent on a Delivery Duty Paid basis:
United Kingdom
Europe
Please note the Express service to United States, Australia, New Zealand and other international territories is not a Delivery Duty Paid service. Unfortunately we currently do not offer Delivery Duty Paid services to regions not listed previously. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. If you have any questions or queries please contact us at info@cave-london.com.
